StarHub

UX/UI design - Accenture | Collaboration with StarHub
2022
Some project details are under NDA and cannot be fully disclosed.

Project overview

( Brief )
Digital transformation of Singapour based telcom company’s Business portal.
( Timeline )
March 2022 to Dec 2022 (10 months)
( My Role )
UX & Visual Designer with a team of 8 other designers
( My Responsibility )
- Designed Interaction for Purchase journey
- Delivered Visual design for My Profile, Help & support, Left navigation, Notification
- Created responsive mobile-first experiences
- Led information architecture creation for multiple user types
- Supported thematic updates for StarHub Business Manager App

Design Process

Information Architecture

( My Role )
I designed the brand graphics for 7UP and created a simple 3D animation to visualize how the lenticular effect would work, helping stakeholders easily understand the concept.

Design

( My Role )
I drove the creative process, generating ideas and crafting wireframes for the central purchase journey, our flagship user experience. I collaborated closely with diverse teams, engaging in co-creation and adapting designs to evolving business rules. This included tackling complex flows with a focus on enhancing user satisfaction and aligning with our business goals.

Throughout this journey, I had the privilege of contributing to the design and refinement of a significant number of web, responsive, and mobile app screens. This hands-on involvement—working on over 40 web screens, 30+ responsive designs, and 350+ mobile app screens—refined my ability to create designs that truly resonate with users, ensuring an intuitive and enjoyable experience across various devices.
( Purchase journey )
( Mobile responsive App )

Prototype

( My Role )
Worked on design system and visual design on two important journey. My responsibilities included crafting appealing layouts, selecting color schemes, typography, and imagery in line with the brand identity, all aimed at creating an engaging and intuitive browsing experience for users.

Impact & Learning

( Impact )
- Delivered a modular design system adaptable for business and enterprise customers
- Enhanced mobile purchase conversion flows
- Streamlined user onboarding and service management
- Contributed to scalable digital transformation for StarHub's business division
( Learning )
- Importance of seamless purchase UX in B2B
- Challenges of designing for multiple user roles and access levels
- Collaboration across large UX teams for large scale systems

next project

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